Service From Hell
Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.
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Episodes
Monday Jan 02, 2023
Monday Jan 02, 2023
Happy holidays, everybody! Here is part 2 with the meanest person we know -Joanna Katcher. She is a composer for movies you know and love and also has an extensive history of making cooks love her. It is possible, despite her being a bully. Follow her on all of the things! @jkatcher
We're on patreon and you don't care because this is already free. That's cool. patreon.com/thekategaffney
Monday Dec 26, 2022
Monday Dec 26, 2022
Happy holidays, everybody! Joining us for another 2-parter is the lovely and hilarious Joanna Katcher. She is a composer for movies you know and love and also has an extensive history of making cooks love her. It is possible, despite her being a bully. Follow her on all of the things! @jkatcher
We're on patreon and you don't care because this is already free. That's cool. patreon.com/thekategaffney
Monday Dec 19, 2022
Monday Dec 19, 2022
Back for part 2 this week, @thegraciesimmonds discusses the track marks on her arm and why she'd rather be an improviser over any other job.
Oh, what's that? You're still wondering AND curious how you can actually support the show? Amazing! Our Patreon is found here and there are tiers as low as $5. We are thinking of locking up the podcast behind a paywall and making you donate blood to us, so it is getting serious, y'all.
Monday Dec 12, 2022
Monday Dec 12, 2022
The lovely improviser, director and writer @thegraciesimmonds joins us this week to discuss her MYRIAD customer service jobs and how she was able to finally make the transition out to Los Angeles from our host's former state of residence, Missouri. Gracie does not hold back and it is a delight to get to know her even better.
Patreon is still a thing and why aren't y'all supporting us there? This is FREE and there is a $5 tier over there. Disney doesn't need more of your sheckles, but our host sure does. patreon.com/thekategaffney
Monday Dec 05, 2022
Monday Dec 05, 2022
Y'all don't read these show notes, but hi! Thank you all SO much for sending in questions. We had so much fun with this and we are so grateful for y'all. This came out on SiriusXM during Thanksgiving week, so that is why the heavy emphasis on gratitude, but it doesn't change. I am so grateful for all of you!
And to our Patreon patrons, you are the lifeblood of this show. We absolutely cannot afford to do this without you. Thank you.
Monday Nov 28, 2022
Monday Nov 28, 2022
So, after 3 long years, my 3rd interview ever was comic Mitch Burrow. It had sound issues at the time, so we re-recorded it in 2022 and, turns out, we had more sound issues again. Awesome. Zoom was not connecting well. Thank you for bearing with us and finding Mitch on all of the socials!
Find us on Patreon so we don't cry ourselves to sleep OUR find us on Instagram because that's free and so is this!
Monday Nov 21, 2022
Monday Nov 21, 2022
Back again this week is Kevin McGeehan to wrap up his amazing stories, and finally tell us the quitting story we have waited 2 years on this show to hear. FINALLY!
Find us on Patreon so we don't cry ourselves to sleep OUR find us on Instagram because that's free and so is this!
Monday Nov 14, 2022
Monday Nov 14, 2022
"Friday's - where dignity is not on the menu" is what I wanted to call this episode, but I was afraid of getting sued. The delightful 3 time Moth Story Slam Winner (whose original story is here) Kevin McGeehan joins us for two weeks in a row to discuss his rise from server in Chicago, to storyteller touring the country. He is amazing and we laugh a lot. Also - LA people - his solo show is in previews and it is going to be amazing, so look out for that.
Find us on Patreon so we don't cry ourselves to sleep OUR find us on Instagram because that's free and so is this!
Monday Nov 07, 2022
Monday Nov 07, 2022
Talk about a delight! This week, @subhah joins us to discuss why working at Apple wasn't worth the benefits, how she narrowly avoided being fired each quarter, and what her answer is if you ask if she speaks English. Her album "Dog Show" is out now, and you have to snag it because she is HILARIOUS.
Patreon for us!
Monday Oct 31, 2022
Monday Oct 31, 2022
We had the loveliest time interviewing such open hearted, kind humans in London. These are their establishments (if you want to be adorable and tell them we sent 'ya):
10 Islands Coffee and Juices
Twentuno Salon
Hannah Battersea
Thank you to all of them for their time. We learned so much, including how much is the exact same across the pond!
Why Is Working in Customer Service SO Difficult?
Because people think their individual needs supersede the needs of the majority. And, they act accordingly.