Service From Hell
Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.
Listen on:
Episodes
Monday Feb 14, 2022
Monday Feb 14, 2022
Author, dance instructor, entrepreneur, father of five, and (obviously) tired person, Chris Lynam joins us this week to celebrate the release of his new book, "The Choreography Of Customer Service: High Touch Service In A Touch Free World". A professional dancer for many years, Chris took his experience on the ballroom floor and translated it into a book. Lynam is so positive, he even made our host concede that maybe people aren't all terrible?!
These are the myriad ways you can get in touch with Chris and follow his amazing adventures, as well as a link to his podcast so you can listen to more gems there as well:
His website!
Facebook!
Twitter!
"Off The Floor" Podcast!
Happy Valentine's Day! Be OUR valentine by rating/reviewing us wherever you listen and/or send us your receipts to servicefromhellpodcast at gmail dot com!
Monday Feb 07, 2022
Monday Feb 07, 2022
In honor of her album, "Beach Trash" being released, comic and actor @valerie_tosi joins us to discuss her previous customer service experience in a 911 call center and how working in restaurants can also mean you learn how to scream back in someone's face.
Get her album! It is here and here!
Send us your receipts to servicefromhellpodcast @gmail dot com!
Monday Jan 31, 2022
Monday Jan 31, 2022
Welcome to another listener letter/bonus episode of the podcast. We got asked about this situation a lot, so we wanted to discuss it. What happens when you win the tip lottery (which all tipped positions sort of are - a lottery)? Who all do you owe for that windfall? We give our take.
Let us know how YOU feel about it. We'd love to hear it. servicefromhellpodcast @gmail dot com.
Here are the resources we used for the discussion:
Seattle Times
Washington Post Article
GoFundMe
ABC News Think Piece
Monday Jan 24, 2022
Monday Jan 24, 2022
Actor, improviser, and radio producer @heyjamisonscala is on the pod this week to explain why being an apartment manager simply was NOT for him and why smelling like apples peels away at your sanity...eventually. Find him on all of the things:
His website! Interviews he has done! His writing! Jamison is amazing!!
Find US on all of the things @servicefromhell! We appreciate you all!
Monday Jan 17, 2022
Monday Jan 17, 2022
Back for a HILARIOUS part 2 this week is comic Erick Hellwig. We ask the hard questions and hear more from his adorable pup (who holds Kate's hand with his baby paw at some point in the interview). Find him on all of the socials @erickhellwig.
Also, hit US up! It's 2022! What's stopping you? servicefromhellpodcast @gmail dot com is how you do that!
Monday Jan 10, 2022
Monday Jan 10, 2022
Happy New Year and WELCOME BACK to our feed!!!
This week, Comic Erick Hellwig joins us for a 2 parter because we chatted for over 2 hours. That's nuts, but we are so grateful to have gotten so much time with him. He also has an adorable pupper that makes a few appearances. You'll love it.
Erick has a bunch of tour dates coming up and you should hit up his socials @erickhellwig for more info on dates/tickets. His stand up is even funnier than he is on this episode. Find him!
Find US for bonus content at patreon.com/thekategaffney!
Monday Dec 20, 2021
Monday Dec 20, 2021
We are going to be taking our now normal holiday break, but not without leaving you with a "Best Of" episode to highlight some of our favorite moments from the past year.
We cannot thank you, our listeners, enough for all of the support, the emails, and the general outreach that keeps us going throughout the year. We will never stop being grateful!
Get in touch with us during our time off at servicefromhellpodcast @ gmail dot com! We'll see y'all in 2022!
Monday Dec 13, 2021
Monday Dec 13, 2021
Dancer, writer and producer Alessandra Quest joins us this week to discuss all things entertainment. Also, if y'all know the show "Love Island" you're about to flip out on some inside baseball info that @yeahzandra spills. Get ready to laugh!
Get at us at servicefromhellpodcast @ gmail dot com to send us your receipts and stories!
Alessandra's resume is here!
Monday Dec 06, 2021
Monday Dec 06, 2021
We're back from our Bonus Series and have regularly scheduled programming with @whobrocjames. Broc makes us howl with laughter this week and is absolutely honest/the most fun. Broc is also the host of his own podcast called, "Split Check" which is also about customer service, so you'll for sure love it. Check it out here!
Email us if you have things for us to know at servicefromhellpodcast at gmail dot com and we will get back in touch with you soon!
Monday Nov 22, 2021
Monday Nov 22, 2021
Our final installment in our Milford, PD Ride Along Series is this week. We are so grateful for the Milford Police Department for allowing us to record such honest and vulnerable moments. And for helping us all understand a little bit better. We'll be back next week with our normal format.
Send us your receipts at servicefromhellpodcast at gmail dot com!
Why Is Working in Customer Service SO Difficult?
Because people think their individual needs supersede the needs of the majority. And, they act accordingly.