Episodes
Monday Apr 25, 2022
BONUS EP. 31 ~ Amazon Attrition
Monday Apr 25, 2022
Monday Apr 25, 2022
Y'all wrote in and had a some things you wanted us to address, so we did. The basic thing we are always screaming about is what we discuss - pay. people. what. they. are. worth. That's really all of it.
Articles discussed are here, here, and here.
Find us on Patreon at patreon.com/thekategaffney!
Monday Apr 18, 2022
74 ~ John Williams Gambled On Himself Pt. 2
Monday Apr 18, 2022
Monday Apr 18, 2022
This is part 2 of 2 with 30+ year veteran of customer service and a 20+ year veteran of the entertainment industry, John D Williams. We have a lot to talk about, so this wraps up this week with part 2. Rats in a restaurant? Retiring from acting? People being amazing? We chat about it all!
Send us your receipts to servicefromhellpodcast@ gmail dot com and find the show on patreon.com/thekategaffney
Monday Apr 11, 2022
73 ~ John Williams Gambled On Himself Pt. 1
Monday Apr 11, 2022
Monday Apr 11, 2022
This marks John Douglas Williams very first podcast interview ever! A 30+ year veteran of the customer service industry and a 20+ year veteran of the entertainment industry, John has seen it all, so this is a 2-parter. Starting in NYC and landing in LA, we walk through it all with John! Grab some tissues - this week is a tear-jerker!
Send us your receipts to servicefromhellpodcast @ gmail dot com!
Monday Apr 04, 2022
~ An Unplanned Pause ~
Monday Apr 04, 2022
Monday Apr 04, 2022
It finally happened.
And patreon.com/thekategaffney has the full story.
Monday Mar 28, 2022
BONUS EP. 30 ~Your Stance Isn’t Helping
Monday Mar 28, 2022
Monday Mar 28, 2022
Our host took a trip recently and she had to fly to get there. On the flight home, stuff popped off, and not in a good way. Between this flight and lots of stories from y'all, we are learning that airplanes were bad before COVID-19, and now are just stress balls in the sky. Who knew it could get worse?
Find us on everything @servicefromhellpodcast and find the show on Patreon @thekategaffney. Thank you all so much for listening!
Monday Mar 21, 2022
72 ~ Kate Gaffney Didn’t Brew You Decaf Pt. 3
Monday Mar 21, 2022
Monday Mar 21, 2022
The last one! You made it! This is the last segment of my interview on my own podcast. If you loved it, prove it! patreon.com/thekategaffney
You have to love this one because Kate goes IN on the terrible stories, and those seem to be y'alls favorite.
Monday Mar 14, 2022
71 ~ Kate Gaffney Didn’t Brew You Decaf Pt. 2
Monday Mar 14, 2022
Monday Mar 14, 2022
We are back for part deux! Kate's sister Megan continues our interview and we get into even more detail, as if it were possible?
Patreon.com/thekategaffney supports this show!
Monday Mar 07, 2022
70 ~ Kate Gaffney Didn’t Brew You Decaf Pt.1
Monday Mar 07, 2022
Monday Mar 07, 2022
It is my birthday week/month, y'all, so I'm FINALLY releasing the episode I have talked about forever and ever - my interview of my own questions! I got nervous. It was weird being on the interrogated side! Anyway, I'm interviewed by someone who has known me as long as I have been alive, so we go on for A WHILE. This is part one of a few, so enjoy hearing ME finally answer these questions.
And, for once, follow ME on everything!! @thekategaffney - I'd surely appreciate it :)
Follow the podcast @servicefromhellpodcast or find us on Patreon!
Monday Feb 28, 2022
BONUS EP. 29 ~ It’s A Privilege, Not A Right (Ft. Meghan Dineen)
Monday Feb 28, 2022
Monday Feb 28, 2022
This week, Peacock's Director of Comedy Specials, Meghan Dineen, joins us to discuss why we have lost the plot on entitlement vs. the collective good. This totally relates to customer service and is an important (but funny) discussion. Also, to be clear, the discussion is in no way denigrating anyone on the autism spectrum. Those with this diagnosis are not what is being discussed. What is being discussed is LYING about said diagnosis and using it to not give a s*&t about those around you. For resources on how to actually help the autism community, visit here and here!
Monday Feb 21, 2022
69 ~ Chelsea Quinn Will Talk To Your Dead Body
Monday Feb 21, 2022
Monday Feb 21, 2022
Activist and Events Producer @chel.sea.quinn is on the podcast this week to discuss North Korean liberation (not a joke), working at a funeral home, and how asking a 16 year old to be in charge of a major piece of a wedding is actual insanity.
Find Chelsea Quinn on Twitter and IG! Find Liberty In North Korea here!
We're on Patreon, and we'd love to have you join us! Find us here!
Why Is Working in Customer Service SO Difficult?
Because people think their individual needs supersede the needs of the majority. And, they act accordingly.