{"store":{"baseInfo":{"podcastTitle":"Service From Hell","slug":"servicefromhell","podcastDescription":"Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/6807631/SFH_Logo_Update_2020_aamcx.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/6807631/SFH_Logo_Update_2020_aamcx_1200x628.jpg?s=4f2ada4133aa0ac6a744e5bf37133940&e=jpg","podcastUrl":"https://servicefromhell.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/servicefromhell/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":5,"gmtAdjustment":"GMT-08:00","useDaylightTime":1,"value":-8,"text":"(GMT-08:00) Pacific Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Los_Angeles"},"podcastDownloads":null,"totalEpisodes":204,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Kate Gaffney","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-ivpgc-67e04f-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/service-from-hell/id1492766188","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/643P7cPbPrQW0pHlKMvvDl?si=yM84nUVHQrCQb2m6SwanAQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"TuneIn + Alexa","link":"http://tun.in/pjNfQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Oswald"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#FFBE00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

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Why Is Working in Customer Service SO Difficult?

Because people think their individual needs supersede the needs of the majority. And, they act accordingly.

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Lawyer and one of Kate's oldest friends Rob Collins joins us to discuss how being a lawyer is reading people, listening, and solving problems. He also discusses how housing discrimination is very real and (sometimes) very subtle. This is part 1 of 2.

~Programming note ~ here's a shock - this is via Zoom and it sounds like it. Crazy, right? ~

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~Programming note ~ here's a shock - this is via Zoom and it sounds like it. Crazy, right? ~