{"store":{"baseInfo":{"podcastTitle":"Service From Hell","slug":"servicefromhell","podcastDescription":"Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/6807631/SFH_Logo_Update_2020_aamcx.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/6807631/SFH_Logo_Update_2020_aamcx_1200x628.jpg?s=4f2ada4133aa0ac6a744e5bf37133940&e=jpg","podcastUrl":"https://servicefromhell.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/servicefromhell/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":5,"gmtAdjustment":"GMT-08:00","useDaylightTime":1,"value":-8,"text":"(GMT-08:00) Pacific Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Los_Angeles"},"podcastDownloads":null,"totalEpisodes":204,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Kate Gaffney","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-ivpgc-67e04f-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/service-from-hell/id1492766188","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/643P7cPbPrQW0pHlKMvvDl?si=yM84nUVHQrCQb2m6SwanAQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"TuneIn + Alexa","link":"http://tun.in/pjNfQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Oswald"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#FFBE00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#FAF7F4"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/yzimdc/SFH_Logo_Update_2020765a14ef-0028-f4c1-011c-189b407aeab0.jpg"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"/assets/doubletree-episode-light.jpg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#FAF7F4"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/M3gDnrSW5FLG","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-nYV2X7U8wTwV","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#000000"},{"id":"FooterBackgroundColor","val":"#ffffff"},{"id":"FooterCopyright","val":"Copyright 2024, All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[{"id":"ComponentImageText2-1","val":{"ComponentFontColor":"#000000","ComponentBackgroundColor":"#FAF7F4","ComponentImage":"/assets/customize-component2.png","ComponentContent":"

Why Is Working in Customer Service SO Difficult?

Because people think their individual needs supersede the needs of the majority. And, they act accordingly.

"}}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"userLikeCheckedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://servicefromhell.podbean.com","apiCommonParams":{"t":"6874c806","clientSignature":"8f10af8ccd0dccf0a768adf52098b5de","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb16477459-j4eng","episode":{"id":"pb16477459","idTag":"j4eng","title":"BONUS EP. 14 ~ Listener Letters & Announcement","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6807631/Digital-Patreon-Logo_Black_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog6807631/Digital-Patreon-Logo_Black_1200x628.jpg?s=67154bdc807fdf126dd67c52cfd53e48&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6807631/Digital-Patreon-Logo_Black.png","previewContent":null,"content":"

You all helped make this week's episode possible with your questions and we are also launching our very first cry for help. Just kidding - but we would love to have you take a look at our new Patreon to support the growth of the podcast.

Become a Patron!

","publishTimestamp":1614009392,"duration":1493,"mediaUrl":"https://mcdn.podbean.com/mf/web/69dwv5/LL_Patreon_-_2_21_21_838_PM85wb3.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-j4eng-fb6d13","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-j4eng-fb6d13","transcriptUrl":null,"permalink":"/e/llandannoucement/","downloadLink":"https://www.podbean.com/media/share/pb-j4eng-fb6d13?download=1","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":true},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-j4eng-fb6d13","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false,"userIdEncrypted":null,"userProfilePicture":null,"username":null,"isVerified":false,"loadUserInfo":false,"loginUrl":"https://www.podbean.com/site/user/login?return=https%253A%252F%252Fservicefromhell.podbean.com%252Fe%252Fllandannoucement%252F&rts=9626ba53bc44112eb829c2400e7cb3f3f2a8f7f0","recaptchaV3Loaded":false,"recaptchaV2Loaded":false,"likesLoaded":false,"commentLikeMap":{},"commentOffset":0},"episode":{"id":"pb16477459","idTag":"j4eng","title":"BONUS EP. 14 ~ Listener Letters & Announcement","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6807631/Digital-Patreon-Logo_Black_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog6807631/Digital-Patreon-Logo_Black_1200x628.jpg?s=67154bdc807fdf126dd67c52cfd53e48&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6807631/Digital-Patreon-Logo_Black.png","previewContent":null,"content":"

Become a Patron!