{"store":{"baseInfo":{"podcastTitle":"Service From Hell","slug":"servicefromhell","podcastDescription":"Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/6807631/SFH_Logo_Update_2020_aamcx.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/6807631/SFH_Logo_Update_2020_aamcx_1200x628.jpg?s=4f2ada4133aa0ac6a744e5bf37133940&e=jpg","podcastUrl":"https://servicefromhell.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/servicefromhell/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":5,"gmtAdjustment":"GMT-08:00","useDaylightTime":1,"value":-8,"text":"(GMT-08:00) Pacific Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Los_Angeles"},"podcastDownloads":null,"totalEpisodes":204,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Kate Gaffney","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-ivpgc-67e04f-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/service-from-hell/id1492766188","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/643P7cPbPrQW0pHlKMvvDl?si=yM84nUVHQrCQb2m6SwanAQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"TuneIn + Alexa","link":"http://tun.in/pjNfQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Oswald"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#FFBE00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

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Why Is Working in Customer Service SO Difficult?

Because people think their individual needs supersede the needs of the majority. And, they act accordingly.

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Just @thekategaffney this week to chat with y'all briefly and remind you to eat your faces off. But, also, to gratitude your faces off. Thank you all for listening and Happy Thanksgiving!

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Just @thekategaffney this week to chat with y'all briefly and remind you to eat your faces off. But, also, to gratitude your faces off. Thank you all for listening and Happy Thanksgiving!