{"store":{"baseInfo":{"podcastTitle":"Service From Hell","slug":"servicefromhell","podcastDescription":"Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/6807631/SFH_Logo_Update_2020_aamcx.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/6807631/SFH_Logo_Update_2020_aamcx_1200x628.jpg?s=4f2ada4133aa0ac6a744e5bf37133940&e=jpg","podcastUrl":"https://servicefromhell.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/servicefromhell/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":5,"gmtAdjustment":"GMT-08:00","useDaylightTime":1,"value":-8,"text":"(GMT-08:00) Pacific Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Los_Angeles"},"podcastDownloads":null,"totalEpisodes":204,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Kate Gaffney","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-ivpgc-67e04f-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/service-from-hell/id1492766188","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-ivpgc-67e04f?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/643P7cPbPrQW0pHlKMvvDl?si=yM84nUVHQrCQb2m6SwanAQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"TuneIn + Alexa","link":"http://tun.in/pjNfQ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Oswald"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#FFBE00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

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Why Is Working in Customer Service SO Difficult?

Because people think their individual needs supersede the needs of the majority. And, they act accordingly.

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We had the loveliest time interviewing such open hearted, kind humans in London. These are their establishments (if you want to be adorable and tell them we sent 'ya):

10 Islands Coffee and Juices

Twentuno Salon

Hannah Battersea

Thank you to all of them for their time. We learned so much, including how much is the exact same across the pond!

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We had the loveliest time interviewing such open hearted, kind humans in London. These are their establishments (if you want to be adorable and tell them we sent 'ya):

10 Islands Coffee and Juices

Twentuno Salon

Hannah Battersea

Thank you to all of them for their time. We learned so much, including how much is the exact same across the pond!