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Why Is Working in Customer Service SO Difficult?

Because people think their individual needs supersede the needs of the majority. And, they act accordingly.

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Y'all wrote in and had a some things you wanted us to address, so we did. The basic thing we are always screaming about is what we discuss - pay. people. what. they. are. worth. That's really all of it.

Articles discussed are here, here, and here.

Find us on Patreon at patreon.com/thekategaffney!

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Articles discussed are here, here, and here.

Find us on Patreon at patreon.com/thekategaffney!

BONUS EP. 31 ~ Amazon Attrition

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